Systems Administrator – Technology Operations

• Monitor and manage daily control room operations including batch job processing and system alerts

• Execute job scheduling activities using tools like Control-M including holding, releasing, and restarting jobs

• Monitor batch flows and ensure SLA compliance for critical system processes

• Perform initial troubleshooting of mainframe systems (z/OS) and escalate complex issues

• Manage incident tickets using ServiceNow and ensure accurate documentation and updates

• Support data center operations including batch processing issues and printer troubleshooting

• Execute system maintenance tasks including IPLs and operational restart activities

• Monitor system health using tools such as Chronos and report anomalies

• Support EDIM and data center power outage-related activities

• Communicate effectively across phone, chat, and email support channels

• Follow SOPs and escalation procedures for issue resolution

• Ensure proper shift handover documentation and operational continuity