System Administration Support

About the Role

Role Description:

The Manager will support the oversight of Rave EDC user access and management of Classic Rave and Rave EDC system upgrades for all Rave URLs. This role involves coordinating cross-functional activities to manage the Rave EDC Platform effectively. It requires a highly organized, proactive, and detail-oriented professional capable of managing multiple projects and meeting timelines.

Roles & Responsibilities

Technical Support / Project Coordination:

• Provide support for clinical trial platform technologies related to the Rave EDC System
• Work with the EDC vendor to translate business issues/requirements into technical solutions
• Manage Rave EDC FMT meetings, including agenda setting and meeting minutes
• Coordinate and oversee Rave User Access for all studies across all Rave URLs
• Evaluate potential use of other EDC systems, e.g., Veeva System
• Maintain standard business processes within GDO Systems to ensure regulatory compliance
• Coordinate with third-party vendors for Rave upgrades and custom script validation
• Collaborate with cross-functional teams for testing downstream systems affected by Classic Rave and Rave EDC releases
• Act as a liaison between R&D stakeholders and systems for Rave access and design of new functionality due to business or regulatory changes
• Serve as a technical point of contact with the DTI team to manage enhancements to systems (e.g., STAR, DMP)
• Provide technical and business process input for automation and new technology adoption
• Manage document creation and updates related to Rave User Access, including for acquisitions (e.g., Horizon)
• Conduct risk assessments for evaluation of alternative EDC systems (e.g., Veeva)

Confidentiality & Professionalism:

• Handle sensitive and confidential information with discretion
• Act as a gatekeeper to ensure alignment with executive priorities

Basic Qualifications and Experience

• Master's degree and 4 to 6 years of related experience
• Bachelor's degree and 6 to 8 years of related experience
• Diploma and 10 to 12 years of related experience

Functional Skills

• Management and operational oversight of GDO systems, platforms, and tools (e.g., EDC)
• Ensure quality and timely operational delivery of system activities supporting EDC platform upgrades
• Lead or participate in the development, review, and implementation of processes, SOPs, and policies affecting GDO
• Drive continuous improvement in Rave User Access and EDC release validation processes
• Optimize Rave EDC release validation using AI and automated technologies
• Respond to R&D stakeholder inquiries related to Rave User Access and manage the EDC mailbox

Must-Have Skills

• Strong technical and analytical skills with the ability to manage multiple projects
• Exceptional attention to detail and accuracy in deliverables
• Ability to work independently and proactively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with virtual collaboration tools (e.g., Teams, WebEx)

Good-to-Have Skills

• Knowledge of pharmaceutical industry terminology
• Experience working in a multinational environment with global teams
• Familiarity with project management tools and methodologies
• Basic understanding of compliance and data privacy requirements

Soft Skills

• Excellent verbal and written communication skills
• High degree of professionalism and interpersonal skills
• Strong problem-solving abilities and adaptability to changing priorities
• Resilience, discretion, and ability to thrive under pressure