System Admin I

We are looking for a System Administrator I with a strong foundation in Linux administration and excellent communication skills to join our technical support team. This is an L1 support role, ideal for candidates with 2+ years of hands-on experience providing technical assistance, monitoring systems, and escalating issues where necessary.

Key Responsibilities:

• Provide Level 1 support for Linux-based systems and servers.
• Monitor system performance and ensure optimal operation.
• Handle basic system administration tasks like user management, permission handling, service restarts, and log monitoring.
• Respond to tickets, troubleshoot issues, and escalate unresolved problems to L2/L3 teams.
• Document incidents, resolutions, and standard procedures clearly.
• Work closely with internal teams to maintain uptime and service levels.
• Ensure adherence to SLAs and participate in shift rotations if required.

Mandatory Skills:

• 2+ years of hands-on experience in Linux system administration or as a Linux Technical Support Analyst.
• Strong command-line knowledge of Linux distributions (e.g., RHEL, CentOS, Ubuntu).
• Familiarity with basic networking and system tools (e.g., SSH, top, netstat, systemctl).
• Excellent verbal and written communication skills.

Good to Have:

• Knowledge of ITIL processes and ticketing tools (e.g., ServiceNow, Jira).
• Basic scripting (Bash, Python) for automating routine tasks.
• Exposure to cloud environments (AWS, Azure) is a plus.