Support Specialist I

• Build and modify Klara electronic forms for our customers.
• Provide support to our customer base in response to Klara product requests and problems reported by our customers.
• Coordinate across departments to provide support through all stages of the customer s journey.
• Execute an exceptional customer support experience- including responding quickly to questions (via email and online chat) and following up on reported issues.
• Investigate bugs and file tickets with our Engineering team when appropriate.
• Collect customer feedback and advocate customer needs cross-functionally
• Identify patterns in support interactions, then take appropriate action to address these patterns
• Help out with various Customer Success projects as needed

Skills Requirements:

• Have 3+ years of experience in a support role.
• Have a basic knowledge of web technologies, including knowledge working with mobility focused applications.
• Consider empathy and patience to be among your top strengths.
• Have an aptitude for digesting and communicating technical concepts across audiences of varying technical ability.
• Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions.
• Communicate with a professional, upbeat, and friendly tone.
• Prioritize well, especially while under pressure.
• Thrives collaborating in a team setting as well as working autonomously.