Support Platform Specialist, gUP

Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience in coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience in technical troubleshooting and managing internal/external partners or customers.

Preferred qualifications:

• Master's degree in Engineering, Computer Science, Business, or a related field.
• Experience in configuration management and project management.
• Experience working with a cross-functional team.

Responsibilities:

• Own the support configuration and systems administration for a set of products through the usage of advanced admin tools and code-based rules systems.
• Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
• Investigate and troubleshoot support platform and escalation channel issues, ensuring adherence to a high-quality experience through detailed implementations.
• Drive improvements to the support systems through new processes, feature advocacy, and documentation.