Supervisor

Key Responsibilities:

Team Management and Leadership

• Supervise and mentor trainers, instructors, and training coordinators to ensure high-quality training delivery.
• Conduct performance evaluations, provide feedback, and support skill development of the team.
• Foster a collaborative, motivating, and professional learning environment.

Training Operations Oversight

• Oversee day-to-day training activities, workshops, and educational programs.
• Ensure adherence to training schedules, curriculum standards, and organizational guidelines.
• Coordinate with trainers and instructional designers to maintain training quality.

Program Implementation and Evaluation

• Monitor training program effectiveness and ensure alignment with organizational goals.
• Collect feedback from trainees and trainers, and implement improvements.
• Assist in the development of new training modules and materials.

Reporting and Documentation

• Maintain records of training sessions, attendance, and performance metrics.
• Prepare reports for management on training outcomes, challenges, and recommendations.
• Ensure proper documentation of training content, schedules, and assessments.

Quality, Compliance, and Standards

• Ensure training programs comply with organizational policies, industry standards, and regulatory requirements.
• Implement best practices in teaching methodologies and adult learning principles.
• Conduct audits and reviews to maintain quality and consistency across programs.

Problem Solving and Coordination

• Resolve operational challenges, trainer or trainee issues, and workflow bottlenecks.
• Coordinate with other departments to facilitate cross-functional training initiatives.
• Suggest process improvements for training delivery and operations.

Required Qualifications:

• Bachelor's degree in Education, Human Resources, Business, or related field.
• 5–10 years of experience in training, teaching, or learning & development, with at least 2 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in MS Office, Learning Management Systems (LMS), and training software.
• Ability to manage multiple programs and teams effectively.