Student Service Officer

Purpose of the SSO role:

The Student Service Officer owns the complete students experience journey at our institute.

As an SSO, you are expected to:

• Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.
• Addressing the concerns of Students & Parents by offering a quick resolution.
• Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.
• Ensure collection of outstanding fee from parents within the specified time.
• Ensure retention of Students and controlling Left-outs.
• Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.
• Ensure adherence to internal process and compliances.

To be successful in the SSO role you are required to have:

• Ability to handle students and parents in an empathic & patient manner.
• Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.
• Fluency in English and Regional Language communication.

Must to have Attitude:

• Customer Orientation.
• Sense of Ownership and Accountability.
• Result orientation.
• Emotional intelligence for working in a Team.

Qualification:

• Must have bachelors degree.
• Preferred BTech / MBA /Masters in Education, etc.

Experience:

• Previous experience in customer handling across industry.

Key Interactions:

• External
• Student & Parents.
• Internal
• Branches Academic & Non-Academic teams.
• Regional Operations Team.