Store Manager

Job description

Responsibilities & Duties:

• Oversee the overall operation of the store, following SOPs to bring efficiency to operations.
• Ensure partners adhere to legal and operational compliance requirements.
• Maintain a safe, clean, and inviting environment throughout the store at all times.
• Maintain store order and ensure customer access to necessary supplies.
• Manage stock levels and make key decisions on stock control.
• Regularly track ticket size and convert footfalls into sales.
• Ensure attractive merchandise display and store layout.
• Communicate product schemes and offers to regional managers and ensure their implementation.
• Arrange for required materials and procure from local and outside markets.
• Ensure customer needs are met quickly, efficiently, and accurately in all areas of the store.
• Complete store operational requirements, including scheduling and assigning employees.
• Possess excellent communication and customer handling skills.
• Lead the team by example and pay attention to detail.
• Inspect materials for required quality and quantity.
• Lead and manage the store strategically to grow and provide the best industry customer service.
• Manage store revenue, including cash handling and bank deposits.
• Ensure compliance with brand standards and prepare for mystery shops.
• Monitor and control expenses for efficient store operations.
• Provide meaningful insights, candid feedback, and clear direction to the team for their development.
• Ensure deliveries are properly received and processed timely and accurately.
• Drive food sales and become an expert in food operations.
• Create an environment of diversity and inclusion within the team.
• Maintain hygiene and cleanliness in the store and its vicinity.
• Handle customer inquiries and close deals.
• Maintain optimum inventory levels to achieve maximum cost savings without hampering the distribution process.

Requirements:

• Minimum 2-5 years of experience in a similar role, preferably in a retail environment.
• Strong leadership and customer management abilities.
• Proven experience in managing operations and maintaining store standards.
• Excellent communication and interpersonal skills.
• Proficiency in written and spoken English, as well as computer skills.
• Bachelor's degree in business administration or a relevant field preferred.
• Knowledge of mobiles and accessories is an added advantage.
• Ability to work with cross-functional teams and influence strategies.
• Strong analytical and problem-solving skills.
• Ability to handle high-volume and unusual events with a calm demeanor.
• Ability to drive profitability through financial controls and margin attainment.
• Ability to recruit and select candidates to staff the store.
• Ability to train and develop employees.
• Ability to interpret financial information and recommend courses of action.
• Ability to create and maintain a guest-centric culture within the store.
• Ability to maintain the overall image of the store.
• Ability to work in accordance with brand standards and guidelines.