Storage Administrator L3

As a Dell Storage Administrator (L3), you will be responsible for managing, administering, and optimizing enterprise Dell storage solutions, including Dell EMC PowerStore, Unity, SC Series/Compellent, Isilon, XtremIO, or PowerMax. You will provide advanced technical support, resolve escalated incidents, and work closely with infrastructure, virtualization, and backup teams to ensure high availability, performance, and scalability of storage environments.

Key Responsibilities:

• Provide L3 operational support for Dell storage systems (PowerStore, Unity, SC Series/Compellent, Isilon, PowerMax).
• Perform installation, configuration, provisioning, and administration of SAN/NAS storage systems.
• Manage storage allocation, zoning, masking, LUN creation, replication, and migrations.
• Implement and manage data protection, snapshots, replication, DR solutions, and backup integration.
• Proactively monitor storage infrastructure performance and capacity, ensuring optimal utilization.
• Troubleshoot and resolve complex storage issues escalated from L1/L2 teams.
• Collaborate with VMware, Windows, Linux, Database, and Network teams for integrated solutions.
• Perform firmware upgrades, patching, and storage system health checks.
• Maintain and update documentation, runbooks, and SOPs.
• Participate in on-call support rotation and provide RCA (Root Cause Analysis) for critical incidents.
• Lead storage projects, including migrations, expansions, new deployments, and automation initiatives.
• Ensure security compliance and follow ITIL processes for incident, problem, and change management.

Required Skills & Experience:

• Hands-on experience with Dell Compellent (SC Series), PowerStore, Unity, Isilon, or PowerMax.
• Strong knowledge of SAN/NAS protocols (FC, iSCSI, NFS, SMB/CIFS).
• Experience with Brocade/Cisco SAN switches (zoning, fabric management).
• Proficiency in storage replication technologies (SRDF, RecoverPoint, MirrorView, etc.).
• Familiarity with VMware, Windows, Linux, and backup solutions (Networker, Avamar, Veeam, etc.).
• Strong troubleshooting, performance tuning, and capacity planning skills.
• Scripting knowledge (PowerShell, Bash, Python) for automation is a plus.
• Good understanding of ITIL processes and incident/change/problem management.
• Willingness to work in rotational shifts (shift cab allowances provided).

Preferred Qualifications:

• Dell EMC Storage Certifications (DECS-IE, Dell EMC Proven Professional).
• Experience with cloud-integrated storage solutions (Azure, AWS, GCP).
• Knowledge of data governance, compliance, and cybersecurity practices.

Soft Skills:

• Ability to work under pressure and manage critical incidents.
• Strong analytical and problem-solving skills.
• Collaborative team player with mentoring ability.
• Excellent verbal and written documentation skills.