Staff Engineer, ServiceNow

Job description

• Total experience 10+years.
• Strong working experience in ServiceNow development and implementation.
• Strong expertise in ITSM, ITOM, CMDB, and Service Mapping.
• Hands-on experience with ServiceNow Discovery, MID Server configuration, and dependency mapping.
• Proficiency in developing and maintaining integrations (REST, SOAP, JDBC, etc).
• Strong scripting skills in JavaScript, Glide, and use of Flow Designer.
• Experience in working in an Agile or DevOps-driven environment.
• Exposure to other ServiceNow modules such as SPM (Strategic Portfolio Management), GRC, or HRSD.
• Understanding of ITIL frameworks and processes.
• Experience working on large-scale, global ServiceNow implementations.
• Knowledge of CMDB best practices, health dashboards, and data normalization.
• Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery detail.
• Excellent communication and interpersonal skills

RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.