SSAO

Key Responsibilities:

• Sales & Counselling:
• Drive revenue by counselling prospective and existing students/parents on AESL's educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments.
• Fee Collection:
• Ensure timely fee payments from parents as per policy guidelines.
• Student Onboarding & Support:
• Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation.
• Customer Experience:
• Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively.
• Process Compliance:
• Follow internal guidelines and ensure compliance with operational and administrative protocols.

Key Requirements:

Skills & Attributes:

• Excellent interpersonal and persuasion skills
• Strong communication in English and the local language
• Proficiency in MS Office, email etiquette, and CRM/sales tools
• Ability to remain patient, empathetic, and composed in parent/student interactions

Educational Qualifications:

• Bachelor's degree is mandatory
• Preferred: B.Tech / MBA / Master's in Psychology, Education, or related fields

Experience:

• Prior experience in educational counselling or B2C sales
• Experience in student support roles within the education sector is a plus

Core Competencies:

• Customer-focused mindset
• Accountability and ownership of tasks
• Target-driven approach
• Team collaboration and emotional intelligence

Key Stakeholders:

• External: Students, Parents, School Representatives
• Internal: Academic and Non-Academic Staff, Regional Support Teams, Sales & Operations Teams