Sr. Process Analyst Human Resource Operations - EDM

Introduction

A career at IBM Consulting is built on long-term client partnerships and close collaboration with teams around the world. In this position, you will work for IBM BPO, a part of Consulting focused on accelerating digital transformation through agile methodologies, process mining, and AI-powered workflows.

You will collaborate with forward-thinking professionals across multiple industries to enhance the hybrid cloud and AI journey for leading, high-value organizations worldwide. Your ability to drive measurable impact and meaningful change is supported by our strategic partner ecosystem and a comprehensive set of technology platforms across the IBM portfolio, including IBM Software and Red Hat.

At IBM Consulting, curiosity and a relentless drive to learn are central to success. You will be backed by mentors and coaches who support you in challenging conventional thinking, exploring ideas beyond your immediate scope, and developing creative solutions that deliver groundbreaking results across a wide client network. Our culture of evolution and empathy is designed to support long-term career growth, with learning opportunities and an environment that values your individual skills and experience. 

Your Role And Responsibilities

As a Senior Process Analyst - HR, you will help support employee and business needs by delivering high-quality HR services for employees.

Your Primary Responsibilities Include

• Update and process employee data in the HR System to ensure accurate, timely information for a range of HR Services.
• Interface with customers to answer questions and resolve issues related to compensation administration/processes.
• Provide data as required for internal business controls teams.
• Ensure adherence to the client’s existing standards.
• Maintain a strong understanding of internal and external policies, procedures, regulations, and HR-related compliance, and respond to employee queries accordingly.
• Serve as a process expert to newer members of the team.
• Own responsibility for the creation and maintenance of process documentation.
• Participate in team quality control.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with a minimum of 3-5 years of experience in EDM & Issue Resolution for any International IT / ITES Companies.
• Ability to communicate effectively and resolve challenging customer service issues.
• Proficiency in EDM processes (excluding Recruitment).
• Ability to troubleshoot issues and implement process changes.
• Strong collaboration with internal stakeholders and external suppliers, with demonstrated positive influence in problem-solving and improvements to work processes.
• Willingness to work Night Shifts
• Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the
  
  

Preferred Technical And Professional Experience

• Proficiency in MS Office applications.
• Excellent communication skills in English, both oral and written.
• Self-directed and ambitious achiever, meeting targets effectively.
• Demonstrated ability to analyze complex data, supported by strong interpersonal and organizational skills.