Sr. Network Engineer

• AHEAD is currently seeking a System Engineer to join the Cloud Services team
• The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications
• Must be flexible in technology exposure and willing to stretch beyond what they currently know
• The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support
• Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as we'll as implementing, upgrading and maintaining enterprise level systems and services

Responsibilities:

• Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services:
• Datacenter & Collocation Management
• Infrastructure-as-a-Service
• Backup-as-a-Service
• Disaster Recovery-as-a-Service
• Design, implement, troubleshoot, analyze, and maintain internal and external customer environments.
• Create, request, and present technical specifications and requirements.
• Perform hardware and software installations, upgrades and maintenance.
• Participate in after-hours maintenance and on-call rotation.
• Identify, research, and resolve technical problems.
• Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians.
• Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc
• Interface with third party vendors as liaison between client and vendor.
• Utilize superior customer service skills to provide first level interface for CDI clients.
• Plan and implement system automation to improve service efficiency and consistency.
• Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services.
• Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
• Engages in continuous learning to stay abreast on new and emerging technologies.

Qualifications:

• 10-14 years of prior IT experience; prior experience working for a service provider a plus
• Prior customer service experience
• Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms
• Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism
• Working experience managing & implementing network virtualization technologies - NSX-T preferred.
• Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP
• Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE
• Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate
• Knowledge of Provider edge networking configurations and requirements a plus
• Experience working in a service provider NOC supporting multiple customers
• Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services
• Team player with excellent communication skills and the ability to manage assignments independently
• Nurturing personality and the desire to help in the development and mentoring of level 1 technicians
• Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels
• Analytical and troubleshooting skills
• Ability to work in a fast-paced environment
• Shows initiative and acts independently to resolve problems
• Ability to manage multiple priorities and follow through on projects to completion
• Works effectively both as a team member and independently
• Effectively utilizes tools to resolve issues and escalates appropriately
• Proficient in documentation creation leveraging Microsoft Visio & Office.
• Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance
• Excellent written, communication, and problem-solving skills are a must
• Experience with VMware vCloud Director a plus
• Experience with Zerto Virtual Replication a plus
• Experience with Public Clouds (AWS/Azure) a plus
• Experience with Automation / Orchestration / scripting (ansible/python/PowerShell) a plus
• CCNP Service Provider
• VMware vSphere Certifications a plus
• Azure/Amazon Certifications a plus