Sr. Manager, Solution Architect, ServiceNow App Engine

Qualifications

• BS degree or higher in Information Technology or a related technical field plus 2 or more years of related experience.
• Strong analytical, problem-solving, and collaborative skills.
• Thorough understanding of ITIL/ITSM processes.
• ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
• Experience in CMDB, Discovery and integration with other external modules.
• Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
• Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
• Hands-on experience developing using JavaScript.
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
• ServiceNow Certified Application Developer.
• Experience utilizing Agile/SCRUM Methodologies.
• Understanding of the systems development life cycle (SDLC) processes.
• Strong understanding of troubleshooting principles and practices
• Ability to work independently and take initiative in problem-solving
• Proficient critical thinking, analytical, problem-solving, and reasoning skills
• Must be able to learn and support new and fast-changing technologies