UP
Job Description
Infrastructure & Network Management
- Lead the design, implementation, and maintenance of server and network infrastructure to ensure high availability, performance, and security.
- Oversee configuration, upgrades, patching, and issue resolution in line with business SLAs.
Backup & Disaster Recovery
- Develop and maintain robust backup and recovery strategies to ensure data protection and business continuity.
- Regularly test and optimize DR plans across environments.
Storage Systems
- Manage enterprise-grade storage infrastructure to support scalability and performance.
- Evaluate and implement storage solutions as per evolving business needs.
Cloud Platform Management (AWS)
- Manage and optimize cloud infrastructure with a primary focus on AWS.
- Implement cost management, security, and auto-scaling practices for cloud workloads.
Office 365 & Google Workspace Administration
- Oversee the day-to-day administration of Office 365 (Exchange, SharePoint, Teams) and Google Workspace.
- Ensure seamless user experience, integrations, and support across platforms.
Technical Support & Team Leadership
- Lead a high-performing IT support team, driving SLA adherence and user satisfaction.
- Implement and enhance support systems, ticketing workflows, and knowledge bases.
Security & Compliance
- Work closely with the Information Security team to enforce security best practices across all systems.
- Ensure IT operations align with industry regulations, internal policies, and audit standards.
Stakeholder & Vendor Management
- Collaborate with business units to identify IT needs and ensure timely delivery of solutions.
- Manage vendor relationships for hardware, software, and service contracts.
Qualifications & Experience:
- Bachelors degree in Computer Science, IT, or related field (Masters preferred).
- 1015 years of progressive IT experience, including 5+ years in leadership roles.
- Hands-on experience with server/network/storage architecture, backup solutions, and cloud platforms (AWS).
- Strong expertise in Office 365 and Google Workspace administration.
- Proven ability to lead technical support teams and deliver excellent user experience.
- Excellent stakeholder communication and vendor negotiation skills.
- Relevant certifications preferred:
- AWS Certified Solutions Architect
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL, CCNA, or equivalent
What We Offer:
- A dynamic work environment with challenging IT transformation projects
- Opportunities to lead and scale enterprise infrastructure
- Cross-functional collaboration with business and tech leaders
- A culture that values innovation, ownership, and continuous learning