Sr Manager-Inbound -Sales/Operations

Key Responsibilities:

• Team Leadership: Responsible for achieving team targets and ensuring roster adherence.
• Training & Development: Provide inputs and assist in process training and delivering process-related updates to ensure the team's effectiveness.
• Escalation Management: Handle customer escalations and ensure timely resolutions to maintain high customer satisfaction.
• Customer Retention: Focus on strategies and actions to ensure customer retention and long-term relationships.
• Destination Knowledge: Utilize knowledge of popular Indian tourist destinations to guide the team and provide customers with enriching travel experiences.
• Hotel Contracting: Leverage your experience in hotel contracting to negotiate and finalize deals that benefit both the company and customers.
• Collaboration: Work with cross-functional teams and ensure that team operations are aligned with organizational goals.
• Relationship Management: Build and maintain strong PR with Indian hoteliers, ensuring excellent vendor relations and smoother operations.

Eligibility Criteria:

• 10+ years of experience with reputed Inbound tour operators.
• Deep knowledge of popular Indian tourist destinations.
• Extensive experience in hotel contracting.
• Excellent communication skills (both written and oral).
• Strong PR relationships with Indian hoteliers is a must.
• Proven leadership skills and the ability to drive team performance.