Sr. Manager, HR Ops - Issue & Integration Resolution

Key Responsibilities

• Manage and coordinate day-to-day HCM integration issues, including prioritization, resource allocation, and emergency response.
• Assess the impact and risk of integration failures and communicate escalations to management as needed.
• Consult with business clients to identify gaps in integration performance and align solutions with business requirements.
• Identify issues requiring fundamental changes and provide proper documentation for rerouting or remediation.
• Coordinate with Employee Central Issue/Incident Lead and HCM Integrations Leads to evaluate and resolve defects.
• Create and maintain dashboards tracking integration tickets, failures, and KPIs for leadership insights.
• Support global system outages, providing timely status updates and resolution tracking.
• Verify troubleshooting steps provided by vendors and determine accurate next steps for issue resolution.
• Analyze trends in integration and employee data issues to identify root causes and prevent recurring problems.
• Assist with implementing new functionality and changes to the mass load tool, including testing relevant changes.