Sr Manager - FCSS Operation

Description

The Sr Manager - FCSS Operation will be responsible for leading the operations of the FCSS team, ensuring high standards of service delivery and operational efficiency. This role requires a strategic thinker who can analyze performance metrics and drive continuous improvement in service operations.

Responsibilities

• Oversee day-to-day operations of the FCSS team to ensure efficiency and productivity.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to enhance operational processes and workflows.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Manage team performance through coaching, mentoring, and providing feedback.
• Ensure compliance with company policies and relevant regulations.
• Prepare and present operational reports to senior management.

Skills and Qualifications

• 10-15 years of experience in operations management, preferably in the customer service or support sectors.
• Strong leadership skills with a proven track record of managing teams effectively.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL).
• Strong communication and interpersonal skills to liaise with various stakeholders.
• Ability to develop and implement process improvement initiatives.
• Experience with project management methodologies and tools.