Sr. Lead - Applications Admin

Required Skills

Technology | ITSM Tool

Technology | IT Service Management | Recording and Responding to Incidents

Incident Management and Triaging

Technology | Programing Basic, Programming concepts (Java, .NET)

Technology | Database Query Tools / Languages | PL/SQL

Database Query Tools / Languages | Transact-SQL

Technology | PowerShell Scripting

Technology | Cloud Services Basics - Azure, AWS

Technology | Application Monitoring and Tools

Education Qualification :

Engineer - B.E / B.Tech / MCA

Delivery Skills :

1. Supervise all alerts related to application, Database, and system components and provide services proactively.

- Triage Incident and service requests to concern team.

- Perform root cause assessment and debug all issues on server domain, and availability of applications.

- Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance.

- Coordinate with teams and resolve all complex application and system issues.

- Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements

- Track and report service health metrics, SLA and OLA

- Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail

2. Automation Initiatives:

- Identify Automation opportunities by critically looking at Manual and Repetative Activites.

- Propose, Manage and Drive implementation of automation initiatives across teams.

- Focus on Effort reduction, ticket reduction and error free delivery.

3. People Management

- Identify team skill gap and help them fill those gaps on the project.

- Support team to resolve service impediments ensure team is compliant on project and organization process and meet the compliance objective.

- Resolve Teams conflict, ensure reports are motivated and gives optimal contribution.

- Manage Team performance evaluation and feedback

4. Create Shift left stratgy and Plan

- Identify Upskilling needs for shift left and create a training plan.

- Ensure to have team train on required skills and technology for shift left.

- Set quarterly target for shift left and work with customer and stake holders to implement the same