Sr Integration Ops Analyst

• Acts as Technical SME and primarily responsible to manage and support integrations on multiple Enterprise Integration cloud platforms - Mulesoft, Axway or IBM Integration Bus.
• Incident management, Service Requests, monitoring operation metrics & Alerts.
• Troubleshooting and resolution of issues in all environments.
• Implement bug fixes and continuous improvements for Incident reduction.
• Implement monitoring and alert mechanisms.
• Support monthly patching of Integration platforms.
• Supporting Project teams and other business stakeholders.
• Design and implement integration solutions using best practices for various applications and systems.
• Enforcing and implementing defined policies and checklist for successful project transition (KT).
• Responsible for the technical quality, governance (ensuring compliance) and operationalization of the integration solutions.
• Support the EI Architecture team to plan and implement upgrades and migrations of current platforms in accordance with the technology roadmap.
• Cadence with the EI Architecture team to keep them apprised of assigned tasks and seek their consultation as necessary.
• Managing Support KPIs and Interface repository up to date.
• Provide technical help to support offshore teams and external partner resources.
• Support new platform use cases and on-board them as applicable.
• Collaboration with Partner and Product vendor teams.
• Create and maintain documentation as required.
• Flexible on-call/weekend support rotation as applicable.

What we look for

• Bachelors degree in IT or similar Technology related degree.
• Minimum 10 years of development and/or support experience in the integration platforms.
• Strong experience with Mulesoft Platform and CI/CD deployment tools, preferred Azure DevOps.
• Strong experience with MFT products and configuration, preferred Axway ST.
• Good Experience with SQL skills and SSL Certificate management.
• Experience in implementation of DevOps, CI/CD configuration, automation etc.
• Must have good understanding of Integration, API architecture and Cloud platforms.
• Strong collaboration with multiple project teams and troubleshooting skills.
• Provide technical help to support, build teams as applicable.
• Should be a quick learner and be ready for cross skilled training.
• Must be a great team player.
• Mulesoft or related Integration Certifications.