Sr Field Service Supervisor

Position Purpose

• Lead the local service organization to deliver best-in-class services that exceed customer expectations.
• Achieve planned financial performance and maintain gross margins by leveraging Honeywell Building Solutions (HBS) tools, processes, and best practices.
• Develop team skills, knowledge, and management discipline to ensure timely and quality service delivery.

Key Responsibilities

• Manage a portfolio of service contracts in the assigned location.
• Lead a team of Field Service Supervisors and Technicians.
• Partner with Honeywell sub-contractors to deliver planned and reactive maintenance services.
• Ensure compliance with contract KPIs, SLAs, and Honeywell/customer requirements.

Typical Services Covered

• BMS Controls
• Chillers
• Fire alarm and detection systems
• Security and access control systems
• Access and CCTV systems

Required Competencies

Leadership & Supervisory

• Proven team leadership and supervisory capabilities.
• Demonstrated experience managing field service operations and understanding financial processes.

Key Skills

• Organizational Skills – Prioritize and manage multiple conflicting tasks.
• Presentation Skills – Deliver presentations to internal and external stakeholders.
• Financial Acumen – Analyze contract-level financial data and act on variances.
• Operational Analysis – Extract insights from operational data and identify trends.
• Decision-Making – Make timely, effective decisions to address issues.
• Execution Focus – Mobilize resources and implement actions to meet targets.
• Risk Management – Identify and mitigate operational and contractual risks.
• Customer Relationship Management – Build lasting, trust-based relationships with customers.
• Change Leadership – Lead teams through change in a proactive manner.
• Delegation – Assign authority and accountability effectively with clear expectations.
• Coaching & Development – Improve team performance via mentoring and feedback.
• Influencing/Persuasion – Secure buy-in using logic and clear communication.
• Communication – Share relevant information timely and engage employees through active listening.
• Drive for Results – Demonstrate persistence and resilience to achieve objectives.

Experience & Qualifications

• 14+ years of industry experience, preferably in building services or facilities management.
• Experience in managing complex service operations and large, diverse teams.

We Value

• Prior experience in customer service and field operations.
• Strong communication and influencing skills.
• Ability to operate independently and apply standards appropriately.
• Proven track record of effective team management.