Sr Facility Manager - Soft

Key Responsibilities:

Facility Operations & Oversight:

• Manage daily operations of facilities including M&E systems, housekeeping, equipment, and conference rooms
• Maintain all records related to facility management performance
• Develop and submit MIS reports for management review
• Lead monthly progress meetings in the absence of the operations manager
• Conduct performance reviews and appraisals for staff
• Train team members on quality policies and procedures

Service Delivery & Client Relationship:

• Ensure delivery of professional, value-driven services that exceed client expectations
• Advise clients on maintenance budgets and cost planning
• Develop SLAs and ensure vendor resources match service requirements
• Coordinate with procurement teams for vendor agreements
• Assist in client billing, invoicing, and payment follow-ups

Contract & Vendor Management:

• Define terms and scope for Annual Maintenance Contracts (AMC)
• Conduct tendering exercises, comparative analyses, and recommend suitable subcontractors
• Audit vendors for material quality and site maintenance standards
• Monitor subcontractor compliance with training schedules and maintenance procedures
• Ensure subcontractor adherence to labor law compliance, including minimum wage regulations

Preventive Maintenance & Compliance:

• Review and maintain the Preventive Maintenance Register (PMR)
• Set annual cost-saving goals for energy and maintenance operations
• Coordinate with specialist consultants for regulatory compliance

Cross-functional Collaboration:

• Liaise with HR and Operations Manager to identify training needs for the FM team
• Work with the Finance Team for smooth billing and invoicing operations
• Maintain proactive communication with client representatives for relationship and payment management

Requirements:

• Bachelor's degree in any discipline (preferred: Building Management or Business)
• 5–8 years of experience in Facilities Management
• Strong background in contract management, operations oversight, and vendor supervision
• Excellent communication, leadership, and problem-solving skills
• Ability to manage both strategic planning and day-to-day operations