Sr Facilities Manager

Key Responsibilities:

Leadership & Management:

• Act as single point of contact for IFM business function in the city or cluster of sites.
• Provide leadership to JLL account-based IFM management and service delivery teams.
• Establish annual goals for IFM aligning with client's global, regional, and local objectives.
• Lead implementation of initiatives to continuously improve customer experience.
• Develop and maintain understanding of client business and IFM function requirements.

Stakeholder Management:

• Manage relationships with key stakeholders in JLL and client organizations.
• Collaborate with GREF leadership to establish delivery strategies for IFM function.
• Conduct regular business reviews with client leadership for IFM function governance.

Financial & Operational Management:

• Manage overall operational and capital budgets for IFM function.
• Lead achievement of agreed business targets, including revenue, expenses, savings, and KPI performance.
• Monitor team performance and ensure delivery of service excellence.