Sr CX Training Professional

Education Required:

• Minimum: Bachelor's Degree in Technical/Engineering (on process automation), Cybersecurity, Information Technology, or a related field.

Technical Skills & Knowledge Required:

• Experience: 9 to 15 years in a technical field.
• Demonstrated project commissioning skills or field services experience.
• In-depth knowledge of IT and related network technologies.

Key Responsibilities:

• Design and Develop Training Programs: Create course materials, presentations, and hands-on labs.
• Provide Solutions to Training Requests: Assist in proposal production and provide solutions based on customer needs.
• Conduct Training Sessions: Deliver training in various formats—in-person workshops, virtual classrooms, and e-learning courses.
• Assess Training Needs: Identify the training needs of employees and customers, and customize programs accordingly.
• Evaluate Training Effectiveness: Measure the effectiveness of training programs through feedback, assessments, and performance metrics.
• Stay Updated: Continuously research and stay current on cybersecurity trends, threats, and best practices to ensure the training content remains relevant.

Behavioral Competencies Required:

• High-level communication skills (both verbal and written), with the ability to convey complex technical concepts to a non-technical audience.
• Customer-focused mindset, with a demonstrated ability to use Voice of the Customer approach.
• Strong personal integrity, self-motivation, and results orientation.
• Must be a team player and collaborate effectively within the Honeywell Academy organization.

Language Requirements:

• Fluent in English.

Principal Networks & Contact Links:

Internal:

• Honeywell HPS employees participating in technical training.
• Training Coordinators, Pole Training Manager, Peer Instructors, Expert Instructors, Senior Instructors.
• Local Sales, LSS, PAS organizations.
• Training Development Engineers (DE).

External:

• Honeywell HPS customers participating in technical training.
• Suppliers.

Geographic Scope & Travel Requirements:

• Location: Based in Pune.
• Travel: 30% or more of the time (within APAC and EMEA regions).

Key Performance Measures:

• Minimum 120 course days per year.
• Billability: Minimum 80%.
• Student Feedback: Greater than 85% satisfaction.