Sr. Customer Support Executive - Export

• strong experience in Exports (International Business documentation, coordination, compliance).
• Proficient in SAP, especially SAP MM (Material Management Module).
• Excellent communication skills – verbal and written.
• Proven problem-solving ability in a dynamic, cross-functional environment.
• Strong understanding of inter-departmental coordination and customer service.

Functional Deliverables (Minimum 5 – In Order of Priority):

• Knowledge of the Chemical/Pharma Industry and its compliance requirements in exports.
• Expertise in international business documentation, including LC, Bill of Lading, shipping documents, customs clearance, etc.
• Strong communication skills to liaise with overseas clients, logistics providers, and internal teams.
• Ability to effectively coordinate with multiple departments (Logistics, QA, Finance, Production).
• ERP Knowledge – preferably SAP MM, to handle orders, invoicing, tracking, and reporting.