Sr Cust Exp Specialist

Overview

• Work as part of a successful India Centre of Excellence (COE) team responsible for delivering all aspects of contract administration for the Pacific, South East Asia, and India
• Comply with business processes and controls in order to deliver best-in-class customer service and order management fulfilment

Key Deliverables

• Successful and timely booking and lifecycle handling of all service contracts
• Support Pacific, South East Asia and India Operations/Regional Admin with all required administration activities
• Work within guidelines of Global policies and processes

Key Responsibilities

• Administer all aspects of Project and Services management in SFDC/SAP
• Equipment schedule setup & Preventative Maintenance Service Request management
• Purchase Requisitioning (SAP)
• Validation of PO & obtain supplier acknowledgement
• Expedite orders via supply chain
• Goods receipt of orders on delivery
• Generation of contract renewal package for Sales/Operations
• Ensure good document control
• Invoice generation (attention to specific customer/country requirements)
• WO closure in SFDC
• Generation & booking of contract renewal opportunities
• Customer master data set up & management
• Clear concise communications with local Sales, Operations & Regional Admin

Skills

• Eager to learn and work in a changing and fast-growing environment
• Customer and action-oriented
• Self-motivated with good communication skills
• Strong team player with positive outlook
• Proven organizational and self-motivation abilities
• Ability to interact with a wide variety of customers in various countries
• Has a hands-on approach
• Interpersonal skills
• Oral & written communication at all levels
• English Fluent
• Other Asia languages a plus

Knowledge

• Understands how different functions within his/her own organization interrelate to each other
• Understands and is familiar with the Honeywell values
• Understands the importance of health and safety in the workplace
• Knowledge of SFDC/SAP
• Knowledge of Order Management process
• Good standard of ability with Microsoft Office applications

Experience

• Minimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise
• Must have completed Post Secondary education
• Experience working in a multi-discipline team

YOU MUST HAVE

• B.Com or equivalent
• Some experience in the field

WE VALUE

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction