Sr Consultant and Consultant

Job description

Mandatory Skills

• Zealously promotes our Customer Centric approach: working to be a part of our customer's solutions.
• Triage desktop support tickets, and work with the NOC and Desktop Engineering teams to resolve issues.
• Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.
• Provide PC and Apple hardware support for escalations.
• Provide necessary desktop application support and deployment.
• Troubleshoot and support remote connectivity, VPN (Virtual Private Network) clients, Web conferencing, and Email.
• Create and maintain KB (Knowledge Base) articles, runbooks and desktop instructions for all routinely performed tasks.
• Be the escalation point and provide training for lower-level technicians

Roles And Responsibilities

• Demonstrated customer service & troubleshooting skill sets.
• Must be customer service focused, desiring to exceed customer expectations at every opportunity.
• Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution.
• Proven ability to take ownership of job responsibilities with minimal oversight.
• Effective communication and team collaboration skills.
• At least 3-7 years of IT-related support experience.
• Comfortable supporting executive team members.
• Strong background in:
• Intune administration
• Mobile device Management
• Active Directory User Management and GPO
• Microsoft Entra ID
• Windows and Mac OS
• Azure VDI