Sr. Associate - People Operations

Own and execute onboarding responsibilities for all categories of employment (FTE, Consultant & Contract).

• Manage and track the onboarding workflow on Darwin Box, manage internal stakeholders, process reviews etc.
• Responsible for maintaining and improving the onboarding process by managing updates and ensuring alignment with program objective

Responsibilities

• Onboarding Documentation & Inputs:
• Collate and follow up on onboarding inputs from stakeholders, ensuring adherence to the defined TAT.
• Initiate and complete onboarding documentation processes within established timelines.
• Communicate new joiner information to relevant stakeholders and collaborate with them ensuring a hassle-free onboarding experience.
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• Onboarding Planning & Scheduling:
• Formulate the weekly onboarding plan ensuring smooth onboarding for both joiners and facilitators.
• Share relevant access/information with new joiners, ensuring all resources are available for a seamless experience.
• Track and oversee the onboarding workflow, ensuring that all stakeholders are aligned with the timeline.
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• Program Management & Process Improvement:
• Monitor onboarding feedback and identify trends, highlighting areas of improvement and actionable insights.
• Coordinate and manage People Partner and cross-functional connections, ensuring that each category of new joiners is properly integrated into the company culture.
• Organize and execute leadership team meet and greets, ensuring engagement with senior leaders is impactful.
• Work with HR Tech to continuously assess and improve the onboarding process, incorporating feedback to streamline operations.
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• Record-Keeping & Reporting:
• Maintain and update the health report on all onboarding interventions, ensuring accurate and up-to-date records.
• Track new joiner attendance, escalate absenteeism as needed, and ensure all documentation is properly filed.
• Monitor and ensure the timely dispatch of assets/welcome kits and track the completion status of compliance modules.
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• Collaboration & Program Coordination:
• Collaborate with stakeholders to track and share onboarding progress, ensuring all aspects are completed on time.
• Support audit requirements and ensure alignment with internal policies and procedures.
• Leverage program management tools to ensure all aspects of onboarding are executed smoothly and on time.
• Candidate Attributes:
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• Candidate Attributes:
• Ability to manage and execute onboarding operations with a focus on program management and continuous improvement.
• Adherence to SLAs of projects, with a strong focus on timely delivery and quality.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Docs, PowerPoint, etc.).
• Strong problem-solving skills, proactive attitude, and an ability to manage multiple priorities.
• Analytical skills to track and interpret onboarding data, providing actionable insights for process improvement.
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Skills

• Organizational and time management skills with attention to detail.
• Ability to collaborate with cross-functional teams and manage multiple tasks.
• Experience with program management tools or project coordination is a plus.

Experience and Qualifications

• Qualification: A bachelor s degree in human resources, Business Administration, Psychology, or a related field.
• Experience: Preferably 1 -2 years of experience handling an onboarding process, with some exposure to program management or process improvement initiatives.

Role: Operations Support - Other

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Any Graduate

PG: Any Postgraduate