Sr Associate (Non Technical Support)

Roles & Responsibility:

• Recording customer information accurately

• Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication.

• Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses)

• Supporting the sales teams of any updates of sales orders.

• Pro-active management of open work orders service and callouts

• Ensure that all necessary information is accurately recorded in the relevant systems

• Communicating with various departments including Sales and Assessors

• Pro-active management of open work orders service and callouts

• Ensure own email inboxes and teams shared inbox are managed effectively

• Ensure portals are updated and responded to within the agreed SLA

• Working to KPI's and SLA's.

• Dispute resolution, price and contract queries.

Skill sets required 

• Have exceptional customer service skills
• Excellent communication (verbal and written ) and team working skills
• Good Attention to detail
• • High level MS Office knowledge skills
• Be proactive and ability to grasp new processes Preferable
• Possess previous customer service experience , ideally from service/engineering background
• Be experienced in working with customer disputes