Splunk Administration – Infra Tech Support Professional

• Administer and maintain Splunk monitoring and analytics platform.

• Perform system monitoring and performance tuning for enterprise environments.

• Handle incident management and resolve technical issues using ticketing systems.

• Provide L1 and L2 support for hardware, software, and application issues.

• Troubleshoot server, network, and application-level problems.

• Assist in deployment and configuration of IT infrastructure services.

• Monitor system health and ensure smooth operation of production environments.

• Collaborate with cross-functional teams for issue resolution and service improvements.

• Maintain documentation of support activities and operational procedures.

• Follow ITIL-based processes for incident and change management.