Specialist - Workplace Services

• Data Migration Planning: Develop comprehensive migration plans, including timelines, resource allocation, and risk management strategies.
• Execution: Perform data migrations from various sources (e.g., on-premises servers, other cloud services) to M365, ensuring data integrity and security.
• Collaboration: Work with IT teams, project managers, and end-users to gather requirements, provide updates, and address any issues that arise during the migration process.
• Troubleshooting: Identify and resolve migration-related issues, ensuring minimal downtime and disruption.
• Documentation: Maintain detailed documentation of migration processes, configurations, and any issues encountered.
• Training and Support: Provide training and support to end-users and IT staff on M365 functionalities and best practices post-migration.
• In-depth knowledge and working experience on Microsoft365 suite and Hybrid scenarios.
• Provide End user support regarding any O365 suite related issues or escalation.
• Monitor, Administer, Troubleshoot, and provide L3-Server Level of support for SharePoint Online
• Keeping updated with the latest features and solutions for the products supported, and up-skilling as and when program demands.
• Responsible for Incident Management after data migration i.e., troubleshooting, and leading critical or urgent issues on email and driving them to resolution as per the agreed SLAs with customer.
• Handling user escalations from L2 teams.
• Willing to work in rotational shift as data migration normally happens outside the business hours and during the weekends.

Experience, Technical & Functional Skills

• Must have 8+ years working experience in supporting M365 technologies.
• Knowledge of O365 technologies such as Teams, Identity management & protection, SharePoint Online SSO, Conditional Access, Retention Policies.
• Knowledge of tools like Metalogix, ShareGate, process and technologies like Active Directory, Azure RMS, Azure AD Connect, Microsoft FastTrack
• Ensure compliance to internal Allianz standards, understand, and translate customer requirements into technical product increments.
• Establish test plans, perform tests and documents results.
• Perform basic support and debugging in test and production environment.
• Extended knowledge about SharePoint modern pages, web parts and Office 365 groups.
• Experience with migration of On-Premises File Shares to cloud solutions (Onedrive, Sharepoint Online)
• Experience in implementation and support of M365 services including MS Teams, Exchange Online, SharePoint Online, OneDrive, PowerApps & Automate, Compliance & Security
• Architect and document designs using best practices with a focus on security
• Be the Subject Matter Expert for all components of M365 (MS Teams, Sharepoint Online, Onedrive, Security and Compliance, etc.)
• Good understanding and hands on experience in working with Powershell.
• Experience in dealing with demanding customers, preferably in the financial sector.
• Experience with ITSM tools like ServiceNow, Identity Manager etc.