Specialist - Program & Project Management

Top 4 requirements

1 Assisting with post patch validation scope is increasing with DB patching etc This process runs monthly in parallel to patching systems and requires individual to build partnership with application teams to secure testing and confirmation if their apps are working as expected post patching

2 Building Patch Management service catalogue in SNOW and manage tickets tracking and dashboarding reports etc

3 Manage PMG engineering projects in Jira so agile Jira knowledge is must I am referring to work we do outside vulnerability remediation

4 Strengthen App team PMG relationship and streamline communications like adhoc patching escalation etc

Job Description

Overview

This is a remote role that may be hired in several markets across the United States

We are seeking a dedicated and detailoriented Patch Management Business Systems Analyst to join our team This individual will play a critical role in supporting the tracking and implementation of software patches and updates across the organizations systems to ensure optimal security performance and compliance The successful candidate will work closely with Patch Execution team and Application owners across the bank to help streamline patch management processes and maintain vulnerability compliance across the organization

Responsibilities

Patch Management Coordination Work with crossfunctional teams to plan and execute patch deployment across various systems and applications to ensure timely and effective resolution of identified vulnerabilities Coordinate with software vendors patching engineers and other stakeholders to ensure patches are tested and deployed efficiently with minimal disruption

Requirements Gathering Collaborate with stakeholders to identify and document patch management requirements

Vulnerability Remediation Develop and implement remediation plans for identified vulnerabilities based on risk and impact and execute the plans in partnership with patch deployment team Assist in identifying critical patches and prioritizing patching based on severity impact and other business requirements

Process Improvement Review existing patch management processes and suggest improvements to enhance efficiency reporting and compliance Document and enforce patching procedures and workflows

Project Management Oversee patch deployment and other department initiatives ensuring timely and accurate implementation

Reporting Maintain accurate records of patch status across all systems create dashboards and regular reports on patching progress compliance levels and remediation efforts

Qualifications

Bachelors Degree and 2 years of experience in Systems Support or Analytics or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support or Analytics or Operational Support

Preferred Qualifications

Bachelors degree in information technology or related field

4 years of experience as a Business Analyst or in a related role

Familiarity with industry standards and methodologies eg ITIL

Preferred Skillsets

Analytical Thinking Strong analytical and problemsolving skills

Technical Proficiency Familiarity with patch management tools vulnerability assessment applications and remediation techniques

Communication Excellent verbal and written communication skills

Attention to Detail Keen attention to detail and accuracy