Specialist - Professional Services

Responsibilities:

• Implementation & Integration
• Deliver implementations & integrations for multiple project types across the services (currently limited to ex. Traiana services) offered within the FX&S pillar at OSTTRA
• Hand over to the operations teams once live
• Day one check in with the customer
• Finalising readiness to migrate to production, and liaising with the relevant counterparties (as required)
• Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external team
• Gathering & setting up all required static data in UAT & production (as required)
• System configuration in UAT and production environments
• Connectivity & integration set up in the product
• Connectivity & integration set up in IC and/or Adapters
• Coordinate the development of the transformer based on the spec provided by Solution Design
• Create any required routing in IC
• Ensure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in production
• Ensure all integrations follow the integration standards outlined
• Work effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design manager
• Work effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development teams
• Demonstrate a positive customer experience during implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes on items
• Update the PSA system (e.g. Monday.com) on a daily basis so that the project manager has the correct information on project status, risks, issues and dependencies
• Creating and tracking UAT plans
• Ensure all required implementation & integration documentation is produced in the standard formats defined, and is made available prior to the point of go-live, including the operations handover material
• Effectively manage time so that tasks are completed by the expected due date
• Cross-Training
• Create cross-training materials in the pre-defined standardised formats on implementation & integration processes for project types
• To lead implementation & integrations as a primary resource, while developing a secondary resource
• Develop new core skills, and take on new project types
• To assist a primary resource during implementation & integrations, while acting as a secondary resource
• Where necessary during the professional services restructure, assist with other teams in their cross-training priorities and needs
• Teamwork
• Responsive, collaborative and engaged with the internal project management team assigned to each implementation and/or integration
• Engage, be open and be objective in post-project retrospectives to develop the team further
• Product UAT
• Executing the required UAT runbook
• Operations Escalations
• Act as an escalation point for certain project types / services from a technical project management perspective

What Were Looking For:

• Knowledge of a message formats such as FIX, XML, JSON or CSV
• Work effectively as part of a team
• Ability to define and document detailed workflow processes
• Process-oriented with excellent organisational skills
• Ability to fulfil required project tasks in a timely manner
• Customer facing skills
• Creative problem solver
• Excellent verbal and written communication skills
• Understanding of the services offered by the OSTTRA FX & S pillar