Specialist - Cloud Engineering
Job Description
Role description
Windows Performancce Technical Lead
Night Shift Only
Prerequisites
o 5 years of experience in Windows Administration Performance Tuning Patch Management Windows Upgrades into production environment including customer facing or customer support roles
o Only Night shifts
o Excellent Communication Skills MANDATORY
Soft Skills
o Leadership handle technically challenging and politically sensitive customer situations
o Strong communications skills Excellent spoken and written English communication
o Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence
o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable
o Demonstrable troubleshooting skills
o Crossteam collaboration
Technical Skills
Performance PERF
o Core experience on Windows Performance
o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS
o Excellent knowledge on Windows components Bios Registrys CPU Memory DNS DHCP etc
o Excellent knowledge in troubleshooting Windows Production Server Performance issues Sever Crash No Boot Memory leaks Sluggish Server Unresponsive Servers
o Good knowledge on User Mode Kernel Mode in Windows Environment
o Excellent knowledge of Registry keys in Windows Environment
o Ability to troubleshoot No boot issues in production Environment
o Excellent knowledge in Analyzing Configuring Memory Dumps
o Good knowledge on Windows Operating System Architecture
o Should be good in troubleshooting Windows issues via CMD
o Good knowledge on Sys Internal Tools from troubleshooting standpoint
o Good knowledge of different Virtualization platforms VMWare HyperV Citrix
o Good knowledge on troubleshooting Windows Performance issues on Azure AWS Platform
o Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools
Job Description
o Perform Troubleshooting on Windows Performance issues
o Troubleshoot Complex issues which may occur on On Premise or Virtual Servers Machines Azure VMware
o Perform multitasking and handle High Volume and Complex cases
o Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers
o Do selflearning on various Performance troubleshooting topics publish white papers
o Utilize Communication and technical skills to attain customer satisfaction
o Achieve project KPIs which include good case closures Volume handling maintain ticket hygiene and provide quality resolution
o Work in Night shifts 6 PM login and 9 PM login
Mandatory Points
Windows Server L3 or L2 OR Desktop experience Active Directory VMware
Look for 5 exp in Server Administration
Communication round is must
Note Please ensure that candidates have experience with L2 and L3 support
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