Specialist - Cloud & Infra Management

Reliability Operations

Ensure optimal performance and availability of critical business applications

Continuously monitor production environments to identify potential reliability issues proactively

Address incidents by conducting root cause analysis (RCA) and implementing preventive strategies

Engage in on-call support and manage incident response activities

Promote adherence to service level agreements (SLAs), service level objectives (SLOs), and operational best practices

Monitoring and Observability

Establish and oversee monitoring, logging, and alerting systems

Create operational dashboards and health checks for both applications and infrastructure

Evaluate trends and system behavior to enhance reliability

Utilize observability tools such as Grafana, Prometheus, OpenSearch, Instana, Splunk, or similar solutions

Cloud and Container Platform Management

Administer and support environments based on Kubernetes

Deploy, configure, and manage cloud-native infrastructure on AWS and/or Azure

Provide support for containerized applications and platform services

Enhance resource utilization, scalability, and overall performance

Automation and DevOps

Automate operational processes to reduce manual efforts and toil

Develop scripts and tools utilizing Python, Shell Scripting, or similar programming languages

Construct and manage CI/CD pipelines using Jenkins or comparable platforms

Implement Infrastructure as Code (IaC) through Terraform and Ansible

Collaboration and Continuous Improvement

Collaborate closely with developers, architects, product owners, and infrastructure teams

Lead reliability assessments, capacity planning, and performance engineering initiatives

Advocate for Site Reliability Engineering (SRE) best practices and operational excellence across teams

Assist with release management and deployment processes

Required Qualifications

5-7 years of experience in Site Reliability Engineering, DevOps, or Production Support

Comprehensive understanding of Linux/Unix administration

Practical experience with Kubernetes

Proficiency in monitoring tools such as Prometheus, Grafana, OpenSearch, Instana, or equivalent

Strong skills in troubleshooting and incident management

Familiarity with ITIL processes and service management methodologies

Experience with AWS and/or Azure cloud services

Expertise in scripting with Python, Shell, or Bash

Solid understanding of networking, databases, and distributed systems

Preferred Qualifications

Knowledge of Terraform, Ansible, and Infrastructure as Code (IaC)

Experience with Jenkins and CI/CD pipeline management

Familiarity with Kafka and event-driven architectures

Knowledge of SQL and NoSQL database systems

Understanding of Site Reliability Engineering concepts, including SLI, SLO, SLA, and toil reduction

Experience in large-scale enterprise environments