Sommelier

• The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets.

Primary Responsibilities

Delivers Friendly and Efficient Wine Service

• Offers wine options, offers wine advice and takes wine orders.
• Serves wine in efficient manner (in the right condition; glassware, temperature etc).
• Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
• Greets and farewells guests in a friendly, courteous manner.

Focuses on the Guest Dining Experience

• Uses guest names when it s appropriate.
• Adjusts service to meet guests special requests and provides personalised service.
• Uses a friendly approach makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and add value.

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking.
• Ensures timeliness in wine service.
• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs.
• Cleanliness and work safety in wine and service areas.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures service standards and individual performances is aligned with ROSWYN Values.
• Contributes to the hotel s Corporate Social Responsibility and sustainability efforts.