Contribute to roadmap and strategy presentations that align to organizational goals and resources.
Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies
Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing solution and design suggestions
Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows.
Timely support of any implementation and performance issues reported on ServiceNow platform
Configuration of Email Notifications and Alerts to notify users about specific activities in the system
Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules.
Perform environmental promotional activities from Dev to Stage and Test.
Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams.

Required Skills:

SME in ServiceNow system applications and custom applications.
Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.
Proven experience as a ServiceNow Developer with expertise in Flow Designer.
Build and maintain automated workflows using Flow Designer
Optimize and troubleshoot existing workflows to ensure efficiency and scalability.
Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services
Experience in Email notifications.
Responsible for standard configuration, user administration, security, workflow, data management and integrations.
Activate a plug-in, build reports, gauges, and homepages
Set up Service Level Agreements (SLAs) and monitor SLA workflows
Aiding in translating business requirements into technical requirements
Experience working in Agile/Scrum methodologies

Required Experience & Education:

Desired Experience:

Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM
Perform advanced customizations including Business rules, Script Includes, Client Scripts
Experience designing, building and maintaining integration using REST, SOAP web services
Experience on troubleshooting production issues and lead team providing solutions

Software Engineering Lead Analyst