PIPioneer e Solutions
Software Application Support Engineer
Lucknow ₹4-8 LPA Posted 12 May 2025
FULL TIME
Software Applications
application support services
ticketing systems
Customer Inquiries
Crm
Job Description
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skills Experience with CRM and ticketing systems