SLA and Availability Management Analyst

Qualifications and Experience:

• 6+ years of experience in SLA and availability management
• Strong familiarity with ITIL best practices and frameworks
• Proficiency in ITSM tools, particularly ServiceNow
• Advanced skills in data analysis and reporting tools (PowerBI, Excel)
• Excellent communication and problem-solving skills
• Capacity to function both alone and collaboratively
• Knowledge of infrastructure components (servers, networks, storage)
• Experience in capacity planning and performance tuning