Site Lead

Responsibilities:

Strategic Leadership

• Define and implement the GCCs long-term strategy and operating model
• Act as the senior-most representative of the India center, aligning closely with global leadership (CIO, CHRO, CFO)
• Set up and scale a high-performance center focused on innovation and value creation

Operational & Delivery Oversight

• Manage and oversee delivery across IT, analytics, shared services, and support functions
• Ensure adherence to SLAs, operational KPIs, and governance frameworks
• Drive global integration and ensure seamless communication with HQs

People, Culture & Talent

• Build and nurture a collaborative, high-performance culture
• Partner with HR and TA to hire leadership and domain-specific talent
• Develop strong engagement and retention programs for key talent

Compliance, Risk & Governance

• Ensure compliance with all applicable Indian labor, legal, tax, and corporate policies
• Implement best-in-class governance models for third-party vendors and internal teams
• Identify and manage financial, operational, and reputational risks

Key Skills and Competencies

• GCC setup and operations
• Strategic delivery leadership
• Cross-functional team management
• India compliance and labor law familiarity
• Strong stakeholder management (global and local)
• Budgeting and cost optimization
• Change management and transformation
• Talent strategy and org development
• High accountability and business acumen

Qualifications

• Bachelors degree required; MBA or Masters degree preferred
• 15 to 22 years of experience with proven leadership in a GCC or shared services environment
• Experience in setting up or scaling global capability centers in India across IT, analytics, HR, or finance functions