Roles and Responsibilities:

Lead design, architecture, and implementation of Siebel CRM systems to meet complex business requirements.
Work as a technical SME directly with customers for new implementations, upgrades, migrations, and managed services projects.
Collaborate with cross-functional global teams including business analysts, DBAs, system administrators, and QA teams for end-to-end delivery.
Handle critical issues, escalations, and production incidents, ensuring high availability and customer satisfaction.
Oversee Siebel application installation, upgrade, patching, and migration activities (minimum 4 successful upgrade/migration projects on latest Siebel versions).
Support Siebel migration to Oracle Cloud Infrastructure (OCI), including containerization and orchestration with Kubernetes.
Manage and maintain Siebel application servers, WebLogic servers, and database environments.
Participate in business development and presales activities to support Siebel-based solution opportunities.
Work in a 24x7 production support model, including standby or scheduled after-hours support as required.
Drive process improvement initiatives and encourage a culture of continuous learning and innovation.
Mentor junior team members and foster a collaborative team environment.

Must-Have Skills:

15+ years of industry experience in Oracle Siebel CRM, including WebLogic and database administration.
Proven experience as a Siebel Architect with strong technical, leadership, and customer management skills.
Hands-on experience with Siebel installation, upgrade, patching, and migration (minimum 4 projects).
Expertise in Siebel to OCI / OCNA migration and Kubernetes-based deployments.
Strong background in Unix/Linux and Windows environments.
Experience in production support environments, working in 24x7 rotational shifts.
Strong problem-solving, presentation, and communication skills.
Proven ability to collaborate in a globally distributed team environment.

Good-to-Have Skills:

Experience with CI/CD and DevOps tools (Python, Docker, Kubernetes).
Cloud administration experience on OCI, Azure, or AWS.
Oracle Cloud Infrastructure (OCI) and Oracle Siebel certifications.
Experience supporting standby or out-of-hours operations.
Familiarity with automation and performance optimization within cloud environments.

Desired Competencies:

Self-motivated, resourceful, and committed to continuous learning.
Strong leadership qualities with the ability to inspire and mentor teammates.
Excellent written and verbal communication skills in English.
Proactive, analytical, and customer-focused with a drive for excellence.
Demonstrated ability to simplify complex processes and champion innovative solutions.
Strong commitment to high performance, operational stability, and service excellence.

Siebel Technical Architect