SFDC – ServiceMax Developer

Key Responsibilities

• ServiceMax Development Customization
• Develop and customize ServiceMax solutions on Salesforce including
• Work Orders Service Orders Service Activities
• Installed Products Assets and Product Hierarchies
• Contracts Entitlements SLAs
• Preventive Maintenance and Scheduled Services
• Configure and customize ServiceMax business rules workflows and automation
• Extend ServiceMax functionality using Apex Triggers Classes Batch Queueable
• Lightning Web Components LWC
• Salesforce Flows and automation tools
• Customize technician and dispatcher experiences to improve service execution
• Technical Design Architecture Support
• Translate business and functional requirements into scalable ServiceMax technical designs
• Partner with Architects and Functional Consultants on solution architecture
• Design efficient data models considering large asset bases and service history
• Ensure adherence to Salesforce and ServiceMax best practices
• Optimize system performance and handle high data volumes
• Integrations Data Migration
• Design and implement integrations with external systems such as

ERP SAP Oracle JD Edwards etc

• Inventory Parts and Warranty systems
• Implement integrations using REST SOAP APIs

Platform Events

• Middleware MuleSoft preferred
• Support data migration from legacy FSM systems into ServiceMax
• Ensure data integrity and reconciliation across systems
• Agile Delivery Collaboration
• Participate in sprint planning backlog grooming and estimations
• Provide technical guidance during implementation and enhancement phases
• Work closely with BAs QA Product Owners and Release teams
• Conduct code reviews and mentor junior developers
• Testing Deployment Support
• Write unit tests and achieve required Salesforce code coverage
• Support SITUAT defect resolution and performance testing
• Assist with CICD deployments and environment management
• Provide L2L3 production support and root cause analysis
• Maintain technical documentation and handover assets

Required Skills Experience

Salesforce ServiceMax Technical Skills

• 5 years of handson Salesforce development experience
• 3- 5 years of strong handson experience with ServiceMax on Salesforce
• Expertise in Apex Triggers Async processing Lightning Web Components LWC

Salesforce Flows and automation

• Deep understanding of ServiceMax data model and processes
• Asset management contracts and maintenance plans
• Strong knowledge of Salesforce security limits and performance tuning
• Field Service Domain Knowledge
• Strong understanding of Field Service Management FSM concepts
• Breakfix and preventive maintenance
• Asset lifecycle management
• Technician scheduling and dispatch
• SLA and entitlement based service
• Experience with largescale field service organizations

Tools DevOps

• Salesforce DX and Salesforce CLI
• CICD tools Git GitHub Bitbucket Azure DevOps
• Agile tools Jira Azure DevOps Confluence

Skills

Mandatory Skills : Salesforce Apex, Salesforce Lightning Web Components (LWC), Salesforce ServiceMax