Job description

Mission

We are committed to driving continuous improvement within our global ServiceNow platform. By optimizing workflows and enhancing user experiences, we empower both end users and the support team. This role plays a key part in identifying root causes of system issues and implementing proactive solutions to prevent/minimize future occurences.

Responsibilities

Platform Administration & Optimization

Configure, maintain, and enhance the ServiceNow platform, including ITSM, ITOM, ITBM, and Security Operations.
Oversee upgrades, patches, and system releases while ensuring seamless business continuity.
Develop and refine workflows, business rules, UI policies, scripts, and scheduled jobs for enhanced functionality.

Governance & Compliance

Implement and enforce best practices in platform governance, access controls, and data integrity.
Ensure adherence to IT security standards and ServiceNow policies.

Collaboration & Support

Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
Provide training, user support, and troubleshooting to resolve ServiceNow-related issues.
Engage with third-party vendors and ServiceNow support for advanced issue resolution.

Performance Monitoring & Reporting

Monitor system performance, identify potential inefficiencies, and optimize configurations.
Develop reports and dashboards to support IT management decision-making.

Requirements

2+ years of hands-on experience as a ServiceNow Administrator.
Expertise in ServiceNow architecture, configuration, and administration.
Proficiency in key ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Asset Management.
Strong Knowledge of JavaScript, Glide APIs, and ServiceNow scripting (business rules, UI scripts, client scripts).
Familiarity with integrations using REST/SOAP APIs.
ITIL Foundation certification is a plus.
ServiceNow Administrator certification preferred.
Analytical mindset with strong problem-solving skills and attention to detail.

ServiceNow Coordinator