ServiceNow Associate-2

Job description

• Essential Duties and Responsibilities:
• Configure and customize ServiceNow modules.
• Troubleshoot production and test issues, recommend corrective actions, and perform resolution.
• Managing development deliverables using an Agile Framework
• Support customers across various time zones.
• Qualifications:
• Must have
• 2 to 4 years of total IT experience
• 1-2 years of ServiceNow Support and Development experience
• BE/BTech degree in Computer Science, Information Systems or equivalent field
• ServiceNow Certifications - CSA
• Knowledge, Skills and Abilities:
• Must have
• Experience with ServiceNow modules - ITSM
• Experience with application support and development activities.
• Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs.
• Write code adhering to coding best practices.
• Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS
• Ability to work in shifts or out of standard working hours.
• Ability to work independently and as a team member.
• Good to have
• Experience with ServiceNow modules SPM, CMDB, ITOM, ITAM
• Experience with resolving issues within SLA timelines
• Experience with Upgrade and Cloning activities
• Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications,
• Experience with working in a client-facing environment.
• Professional Requirements:
• Strong written and oral communication skills including presentation skills.
• Strong problem solving and troubleshooting skills.
• Proven success in contributing to a team-oriented environment.
• Organizational, multi-tasking, and time-management skills