Servicenow Architect

Roles & Responsibilities

• Requirements gathering from stakeholders
• Design ITSM and automation solutions
• Assess impact of new solutions
• Implement ITSM solutions and workflows
• Configure scripts and catalog forms
• Perform system integration and unit testing
• Support user acceptance testing (UAT)
• Conduct code reviews and environment migrations
• Manage production rollouts and post-verification
• Handle platform upgrades and patch installations
• Troubleshoot integration issues between systems
• Implement process and task automation
• Configure ITOM Discovery and Service Graph Connectors