ServiceNow Architect

Key Responsibilities

• Solution Architecture & Design
• Lead the end to end design and architecture of ServiceNow solutions ensuring alignment with business objectives and best practices
• Collaborate with business stakeholders to gather requirements analyze needs and translate them into functional and technical specifications
• Develop and maintain architectural standards guidelines and best practices for ServiceNow implementations
• Offering Development
• Drive the creation and enhancement of ServiceNow offerings, including pre-built solutions accelerators and templates
• Stay current with the latest ServiceNow releases and features leveraging them to enhance offerings and deliver innovative solutions to clients
• Lead the development of reusable components frameworks and methodologies to streamline project delivery
• Client Engagement
• Serve as a trusted advisor to clients providing strategic guidance on leveraging ServiceNow to achieve their business goals
• Lead workshops and design sessions with clients to define solution architecture and ensure alignment with their vision
• Build and maintain strong relationships with key stakeholders, ensuring customer satisfaction and successful project outcomes
• Team Leadership
• Mentor and guide a team of ServiceNow developers, functional consultants, and technical architects, fostering a culture of collaboration and excellence
• Provide technical leadership and direction to project teams, ensuring high-quality deliverables and adherence to project timelines
• Promote continuous learning and skill development within the team, staying ahead of industry trends and emerging technologies
• Governance & Compliance
• Establish and enforce governance frameworks to ensure consistency, quality, and compliance across all ServiceNow implementations
• Conduct regular architecture reviews and audits to ensure alignment with best practices and organizational standards
• Thought Leadership
• Contribute to the growth of the ServiceNow practice by sharing knowledge publishing white papers, and participating in industry events and forums.
• Identify and explore new business opportunities within the ServiceNow ecosystem driving innovation and growth for the company
• Qualifications
• Experience
• 20+ years of experience in IT with a strong focus on ServiceNow architecture development and implementation
• Proven experience in leading complex ServiceNow projects across multiple domains ITSM ITOM HR SecOps etc
• Deep understanding of ServiceNow platform capabilities including custom application development integrations and automation
• Skills
• Expert level knowledge of ServiceNow architecture including best practices for design development and deployment Strong proficiency in ServiceNow scripting workflows and integrations with third party systems
• Excellent communication and interpersonal skills with the ability to engage and influence senior stakeholders
• Strategic thinking and problem solving skills with a focus on delivering innovative and scalable solutions
• Leadership and mentoring abilities with a track record of building and managing high performing teams
• Education
• Bachelors or masters degree in computer science Information Technology or a related field
• ServiceNow certifications eg Certified System Administrator Certified Implementation Specialist Certified Application Developer are highly desirable