ServiceNow Analyst

• Act as technical owner and manage a team of developers, assigning tasks and providing guidance

• Mentor and lead development teams while ensuring delivery quality

• Participate in requirement gathering, design, and development on the ServiceNow platform

• Execute agile sprint tasks including development, unit testing, and peer reviews

• Design, create, and customize workflows and workflow activities

• Translate business requirements into technical solutions with cross-functional teams

• Review code and design to maintain quality standards

• Build and maintain technical documentation and user stories

• Monitor platform health, usage, and compliance

• Provide production support and resolve issues under pressure

• Coordinate upgrades, testing, and regression activities

• Lead knowledge transfer sessions and training workshops

• Contribute to best practices and continuous improvement initiatives