ServiceNow Administrator

• Configure and customize ServiceNow applications, modules, workflows, and processes based on business requirements

• Develop and implement new functionalities, enhancements, and integrations within the ServiceNow platform

• Maintain and optimize platform performance including system settings, upgrades, updates, and patches

• Provide technical support and troubleshooting assistance to end users and resolve platform-related issues

• Conduct user training sessions and develop documentation, guides, and learning materials

• Stay updated with ServiceNow releases and communicate relevant enhancements to stakeholders

• Perform data integrity checks, audits, and reconciliations to ensure accuracy and consistency

• Create and manage dashboards, reports, and analytics for business insights and decision-making

• Support ITSM processes and ensure alignment with IT service management best practices

• Work with APIs and integrations for connecting ServiceNow with other enterprise systems

• Ensure compliance with organizational standards, workflows, and governance policies