Service TL -QR

• Team Management (Service FSEs) min 15-20
• SLA Management - Ticket Closure of both Proactive and Reactive Merchants issues (device related)
• Material Management from Hub to FSE (Fwd and Reverse Logistics)
• Upselling Skill
• Analytical and Data Management
• Trainer Mindset

Criteria:

• Strong service background
• Industry: DTH/Broadband/Consumer Electronics, etc.
• Local market knowledge
• Strong understanding of stock handling/inventory management