SOSopra Steria
Service Support Infrastructure Expert
Noida ₹4-6 LPA Posted 22 May 2025
FULL TIME
Active Directory
service level
It Service Desk
Itil Framework
Qms
+2 more
Job Description
- Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly.
- Document all incidents, alerts, events, and problems using standard reporting methods.
- Quickly addressed and escalated issues as necessary.
- Utilize checklists to ensure that identified problems are properly addressed.
- Adhere to ITIL standards and the company s quality management system to meet service level agreements (SLAs).
- Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components.
- Support users for Logging - Incidents, Requests and Changes.
- Coordinate tickets to closure and handle some basic activities
- French Time zone to be adhered with France Holiday calendar.